Cancellation of User Accounts
- Voluntary Cancellation by Users: Users may cancel their Quearn account at any time by accessing the account settings and following the cancellation instructions provided therein. Upon cancellation, users will no longer have access to their account, including all associated data and content.
- Effect of Cancellation: Upon cancellation, any remaining balances or earnings accrued through Quearn’s earning programs (if applicable) may be forfeited unless otherwise stated in specific program terms. Users are responsible for withdrawing any accrued earnings or credits before cancelling their account.
- Data Retention: Quearn may retain user data and content as necessary for legal compliance, dispute resolution, or operational purposes following account cancellation. Users can request the deletion of their data by contacting Quearn’s customer support.
Cancellation of Services by Quearn
- Service Suspension or Termination: Quearn reserves the right to suspend or terminate user accounts or access to services at our discretion, including but not limited to violations of our Terms of Service, illegal activities, or non-compliance with platform policies.
- Notice of Suspension or Termination: In the event of service suspension or termination initiated by Quearn, affected users will be notified via email or through the platform’s messaging system. Users may contact Quearn’s customer support for further information or to appeal the decision, if applicable.
- Refunds and Liabilities: Quearn may provide refunds or credits for prepaid services or subscriptions in accordance with our Refund Policy, if applicable. Users are responsible for reviewing and understanding the terms and conditions related to refunds and liabilities associated with service cancellation.
Refunds for Paid Services
- Subscription Services: Quearn may offer subscription-based services that require payment. Refunds for subscription fees are issued according to the terms outlined at the time of purchase. Users may cancel their subscription at any time, but refunds are typically not provided for partial subscription periods that have already been billed.
- Earning Programs: If Quearn offers earning programs where users can accumulate credits or earnings (e.g., through participation or contributions), refunds for accrued earnings are not provided upon account cancellation. Users are encouraged to withdraw any accrued earnings before cancelling their account.
Refund Eligibility
- Service Interruptions or Non-Performance: Refunds may be issued in cases where Quearn fails to provide agreed-upon services due to technical issues, service interruptions, or other unforeseen circumstances beyond the user’s control. Refund eligibility is determined at Quearn’s discretion.
- Refund Requests: Users must submit refund requests in writing to Quearn’s customer support team. Refunds are processed based on the original payment method and may take several business days to reflect in the user’s account.
Refund Process
- Cancellation and Refunds: Users who cancel paid services or subscriptions within the applicable refund period may be eligible for a refund. Refunds are processed minus any applicable fees or charges as specified in the terms and conditions.
Contact Information
For assistance with account cancellation or questions regarding our cancellation policy, please contact Quearn’s customer support team at:
Email: help@ quearn.com
Policy Updates
Quearn reserves the right to update or modify this cancellation policy at any time without prior notice. Users are encouraged to review this policy periodically for any changes.